Patient Information
We strongly believe in keeping our patients informed and involving them in their health care decisions.
Please review this page to find out about our clinic policies and general patient information.
Travel Health
Please advise reception if your appointment is travel related.
Travel consultations are privately billed and do not attract Medicare rebates.
Reminder System
Our practice is committed to preventative care. We may send you an occasional reminder regarding health services appropriate to your care. If you wish to opt out of this, please let us know.
Confidentiality
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. Click here for a full view of our privacy policy
Phone Calls
Reception staff will not interrupt the doctors during a consultation to speak to patients unless the matter is urgent. A message will be taken and the doctors will return your call at their earliest convenience.
Interpreter
Carnegie Central Medical Clinic has doctors and staff who speak Russian, French, Arabic, German, Hindi and Punjabi. We can arrange for an Interpreter Service for other non English speaking patients. This service is free of charge for Medicare card holder. An appointment is necessary to arrange this service.
Feedback
Carnegie Central Medical Clinic acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987, people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved, then complaints can be directed to the Health Services Commissioner for action by calling (03) 8601 5200.
Test Results
We will only call you if the doctor
wants to speak to you about your results or if the results are urgent.Otherwise
please call after 2pm for your test results.
Cancellation
Please give 24h notice for cancellation or a cancellation fee of $38 may applied.