Contact Us  03 9572 3699 |   Open 7 days | Book Appointment

Patient Information

We strongly believe in keeping our patients informed and involving them in their health care decisions.

Please review this page to find out about our clinic policies and general patient information.

Reminder System

Our practice is committed to preventative care. We may send you an occasional reminder regarding health services appropriate to your care. If you wish to opt out of this, please let us know.

Confidentiality

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. Click here for a full view of our privacy policy

Feedback

Carnegie Central Medical Clinic acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987, people with complaints should try to resolve them directly with the health service provider.

If a satisfactory outcome is not achieved, then complaints can be directed to the Health Services Commissioner for action by calling (03) 8601 5200.

Phone Calls

Reception staff will not interrupt the doctors during a consultation to speak to patients unless the matter is urgent. A message will be taken and the doctors will return your call at their earliest convenience.

Interpreter

Carnegie Central Medical Clinic has doctors and staff who speak Russian, French, Arabic, German, Hindi and Punjabi. We can arrange for an Interpreter Service for other non English speaking patients. This service is free of charge for Medicare card holder. An appointment is necessary to arrange this service.

Test Results

Patients are responsible for following up their results.

Results are generally received in 3 working days and patients are encouraged to make a follow up appointment with their doctor to discuss. Only a doctor can discuss your results with you.

In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment with your doctor. You may also receive an SMS requesting you make a follow up appointment.

Cancellation

We understand that sometimes you are unable to attend your appointment even if you had every intention to.

We ask our patient’s however if you are unable to attend your appointment at the time booked, to provide at least 2 hours’ notice, so the appointment can be offered to another patient.


Patients that fail to attend their appointment are subject to a non-refundable fee of $40 (for a standard appointment) or $78 (for a long appointment) which will be required to be paid prior to booking their next appointment.

Scripts and Referrals

An appointment with your doctor is required for repeat scripts and referrals.


A telephone appointment may be arranged if the doctor believes it to be appropriate and you have been seen at the practice in the last 12 months.


Lost scripts and referrals may incur a $20 fee.

Childhood Immunisations

Childhood immunisations can usually be booked with one of our nursing team by calling the practice.

If you are wanting to book an immunisation appointment, please advise our reception team at the time of booking.

If your child has NOT been to our practice before, please book an initial appointment with one of our doctors first.