Practice doctors in Carnegie Central Medical Clinic are experienced in a broad range of health problems affecting all age groups.

Doctors also speak French, Russian, Mandarin, Japanese, Arabic, German.

Travel Health

Please advise reception if your appointment is travel related.

Travel consultations are privately billed and do not attract Medicare rebates.

Reminder System

Our practice is committed to preventative care. We may send you an occasional reminder regarding health services appropriate to your care. If you wish to opt out of this, please let us know.

Medical Record Confidentiality

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act.

Receiving and Returning Phone Calls

Reception staff will not interrupt the doctors during a consultation to speak to patients unless the matter is urgent. A message will be taken and the doctors will return your call at their earliest convenience.

Interpreter Services

Carnegie Central Medical Clinic has doctors and staff who also speak Russian, French and Arabic.

We can arrange for an Interpreter Service for other non English speaking patients. This service is free of charge. An appointment is necessary to arrange this service.

Complaints

Carnegie Central Medical Clinic acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987, people with complaints should try to resolve them directly with the health service provider.

If a satisfactory outcome is not achieved, then complaints can be directed to the Health Services Commissioner for action by calling (03) 8601 5200.